Service & Support
Help Before And After The Sale
From machine selection to spare parts and operator training, our support team stays with you through the whole equipment lifecycle.
Pre-sales Consultation
Tell us the material, terrain and daily hours. We match a machine and configuration that fits the work instead of overselling capacity.
Technical Support
Engineers answer diagnostics questions by email, WhatsApp or video call, and provide wiring and hydraulic diagrams on request.
After-sales & Parts
Fast-moving parts are held in stock and shipped by air or sea. Send the model and part number for a quotation within one working day.
Operator Training
Delivery training covers daily checks, safe operation and basic maintenance so your team can start working immediately.
FAQ
Frequently Asked Questions
The questions buyers ask most often.
What is the typical lead time?
Stock units ship in 7 to 15 days after deposit. Custom-built machines take 25 to 45 days depending on configuration.
How are machines shipped?
Can I inspect before shipment?
What warranty is included?
How do I order spare parts?
Can the configuration be changed?
Do you supply used equipment?
Which payment terms do you accept?
What delivery terms are available?
Do you provide technical assistance after delivery?
Downloads
Catalogues, Manuals & Certificates
Download the documents you need. Request a printed copy with your next order.